Terms and Conditions
DCCI Terms and Conditions
These Terms and Conditions explain the general payment policies, subscription terms, product sales terms, service terms, dispute handling, and communication rules that apply when you use DCCI products or services.
Acceptance and payment basics
By using DCCI products or services, customers agree to these Terms and Conditions, including the related payment policies that apply to subscription services, product purchases, labor, and installation work.
Acceptance of terms
By using DCCI products or services, you agree to be bound by these Terms and Conditions and the related payment policies established by DCCI.
Accepted payment methods
- Credit card
- Debit card
- Check and e-check
- ACH (Automated Clearing House)
- Electronic invoices and autopay options when available
Billing, late fees, and service status
The live terms page includes detailed rules for recurring services, including billing cycles, due dates, grace periods, interruption terms, reconnect fees, data allowances, and contract termination responsibilities.
Billing cycle
Standard billing is monthly. Quarterly and annual billing may be available upon customer request.
Payment due date
Payment is due on the 10th day of each billing cycle.
Late payments
A 5-day grace period is allowed. A late fee of 10 percent of the outstanding balance may be applied on the 11th day if payment has not been received.
Service interruption
If payment is not received within 30 days of the due date, service may be interrupted without prior notice. A reconnect fee of $25 per unit may apply in addition to the outstanding balance.
Early termination
If a subscription contract is terminated before its end date, the customer is responsible for an early termination fee equal to the remaining balance of the contract or $300, whichever is greater.
Processing fees
DCCI may apply a service fee of up to $7.95 per invoice for non-electronic payments that require manual processing.
Service changes
Service upgrades and downgrades must be requested in writing at least 30 days in advance and will take effect on the next billing cycle.
Service termination agreements
When a client chooses to terminate service, DCCI will issue a Service Termination Agreement outlining the status of the existing agreement, the terms of termination, and DCCI responsibilities related to data retention and other expectations.
Data usage
Data usage for subscription services is limited to 500MB per month. Overage charges are $15 per 5000MB.
Equipment damage or loss
Customers are responsible for the replacement cost of lost or damaged equipment beyond warranty coverage, based on the current retail price of the equipment.
Product purchases, tax, refunds, and warranties
Sales tax and payment terms
- Sales tax will be charged based on applicable local or state tax rates.
- Tax-exempt organizations must provide a valid exemption certificate for DCCI records.
- Payment for product purchases is typically due upon purchase.
- Credit terms may be available to approved clients.
Returns, refunds, and warranties
- Returns and refunds are generally not accepted unless specifically outlined on the invoice.
- Custom orders, radio systems, emergency lighting, bench fees, programming fees, and tech service fees are non-refundable.
- Product warranties are provided by the manufacturer.
- Clients may contact DCCI’s service department for assistance with warranty claims.
Service work and client responsibilities
Labor and installation services
- Labor and installation may be priced by hourly rate, flat rate, or time and materials.
- The quote provided by DCCI will identify the pricing method and estimated labor required.
- Payment for installation work is due upon completion unless otherwise stated.
- DCCI guarantees the quality of its installation work.
Client responsibilities
- Clients must provide safe and adequate access to their premises for installation and service personnel.
- Clients are responsible for maintaining equipment in accordance with manufacturer instructions.
- DCCI is not responsible for labor related to defective or warranty-covered parts supplied by others.
- No labor warranty is offered on customer-provided equipment or parts.
Law, disputes, severability, and updates
Governing law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Alabama.
Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will remain in full force and effect.
Modifications
DCCI reserves the right to modify these Terms and Conditions at any time. Changes become effective upon posting on DCCIPro.com or upon written notification to customers.
Dispute resolution
- The parties will first attempt to resolve disputes informally through good faith negotiations.
- If no resolution is reached within 14 days, the parties agree to mediation in Wetumpka, Alabama.
- If mediation is unsuccessful within 45 days, either party may initiate binding arbitration.
- Arbitration will follow the rules of the American Arbitration Association in effect at that time and will take place in Wetumpka, Alabama.
Text messaging consent and opt-out terms
The live terms page includes an SMS consent section stating that users who opt in agree to receive messages from DCCI, including conversational external communications, and that standard message and data rates may apply.
Consent to receive messages
By opting in through a web form or other medium, you expressly agree to receive SMS messages from DCCI, including conversational messages for external communication.
No sale of SMS opt-in data
DCCI does not share or sell SMS opt-in information or phone numbers for the purpose of SMS communications.
Message frequency and rates
Message frequency will vary based on your interaction with DCCI. Standard message and data rates may apply depending on your carrier and service plan.
Help and opt-out
You can request help at any time by replying HELP. You can stop receiving messages at any time by replying STOP to any SMS message from DCCI.
Privacy policy reference
Additional privacy details are available on the DCCI privacy policy page at DCCIPro.com/privacy-policy.
Contact DCCI about these terms
If you have questions regarding these Terms and Conditions, contact DCCI directly using the information below.
- Business: DCCI Inc.
- Email: info@dccipro.com
- Phone: (334) 780-1112
- Address: 4376 US Hwy 231, Wetumpka, AL 36092