Terms and Conditions

1. Acceptance of Terms

By using DCCI's products or services, you agree to be bound by these Payment Policy and Terms and Conditions.

2. Payment Methods

We accept the following payment methods:

• Credit Card, Debit Card, Check and “e-Check”,  ACH (Automated Clearing House). Electronic Invoices and Autopay are available for all payment methods. All invoices are submitted via email and can be paid electronically with no additional cost to the client

3. Subscription Services

• Billing Cycle: Standard billing cycle is monthly. Quarterly and annual billing are available upon customer request.

• Payment Due Date: Payment is due on the 10th of each billing cycle.

• Late Payments: A 5-day grace period is allowed for payments. A late fee of 10% of the outstanding balance will be applied on the 11th day following the due date if payment is not received.

• Service Interruption: If payment is not received within 30 days of the due date, service may be interrupted without prior notice. A reconnect fee of $25 per unit will apply to restore service, in addition to the outstanding balance.

• Early Termination: In the event of early termination of a subscription contract before the end date, the customer is responsible for an early termination fee equal to the remaining balance of the contract or $300, whichever is greater.

• Service Upgrades/Downgrades: Service upgrades and downgrades must be requested in writing 30 days in advance. Changes will take effect on the next billing cycle.

• Service Termination: When a client chooses to terminate service, the client will be issued a Service Termination Agreement which will outline the status of the existing agreement and the terms to terminate. It will also outline DCCI’s responsibility for data retention and any further expectations. sAll contracts are considered perpetual until such time a signed Service Termination Agreement has been signed by DCCI and Client.

• Data Usage: Data usage for subscription services is limited to 500MB per month. Overage charges are $15 per 5000MB.

• Equipment Damage/Loss: Customers are responsible for the replacement cost of any lost or damaged equipment beyond warrant. Replacement costs will be based on the current retail price of the equipment.

4. Product Sales

• Sales Tax: Sales tax will be charged based on the applicable local or state tax rates. In the event your organization is tax exempt, you must provide a certificate to be kept on file that reflects that status.

• Payment Terms: Payment for product purchases is typically due upon purchase. Credit terms may be available to approved client.

• Returns/Refunds: Returns and refunds are generally not accepted for product purchases unless specifically outlined on the invoice. Custom Orders, Radio Systems, Emergency Lighting, Bench Fees, Programming Fees, or Tech Services fees are non-refundable.

• Warranties: Warranties for products are provided by the manufacturer. Clients may contact our service department for assistance with warranty claims.

5. Labor and Installation Services

• Pricing: Labor and Installation services are priced based on hourly rate, flat rate, or time and materials. The quote provided will have the specific method and estimate for labor required.

• Payment Schedule: Payment for installation services is due upon completion of the work unless otherwise stated.

• Service Guarantee: DCCI guarantees the quality of its installation work. DCCI can not be responsible for labor related to warranty or defective parts. No warranty is offered on customer provided equipment and parts.

6. Client Responsibilities

• Clients are responsible for providing safe and adequate access to their premises for installation and service personnel.

• Clients are responsible for maintaining the equipment in accordance with manufacturer's instructions.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of1 Alabama.

8. Dispute Resolution

Any disputes arising out of or relating to these Terms and Conditions shall be subject to

a. Informal Resolution: * The parties agree to first attempt to resolve any dispute informally through good faith negotiations.

b. Mediation: * If the parties are unable to resolve the dispute informally within 14 days, they agree to participate in mediation. * Mediation will be conducted by a mutually agreed-upon, independent mediator in Wetumpka AL. * The costs of mediation shall be shared equally by the parties.

c. Arbitration: * If mediation is unsuccessful in resolving the dispute within 45 days, either party may initiate binding arbitration. * Arbitration shall be conducted in accordance with the rules of the American Arbitration Association ("AAA") then in effect. * The arbitration shall take place in Wetumpka AL. * The award of the arbitrator shall be final and binding upon the parties and may be entered as a judgment in any court of competent jurisdiction. 1

9. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, such provision shall2 be struck and the remaining provisions shall remain in full force and effect.

10. Modifications

DCCI reserves the right to modify these Terms and Conditions at any time. Any changes will be effective upon posting on DCCIPro.com or upon written notification to customers.

11. Contact Information

For any questions regarding these Terms and Conditions, please contact DCCI via the contact information on the footer of this website.